My computer has been compromised, what do I do?

If you are not a computer expert, you should probably consult with one as soon as possible. The reason for this advice is that we believe that a compromised system can *not* be patched. [If you really think that you are up to the task, please read this first.] Therefore, the quickest and easiest way to secure a compromised system is by taking drastic measures. Measures which are much more easily understood and performed by a computer expert. Think of it like this: when your car breaks down, do you try to fix it yourself? or do you take it to a mechanic.

• Disconnect the computer from the internet as soon as possible.
• Backup or image the computer's hard drive (so as to recover the important data later).
• Perform a clean install of Windows - a format of the drive *should* be completed.
• Immediately update that installation with all of the latest patches.
• Use the latest anti-spyware, anti-virus, and event rootkit detection to scan and clean any data that you want to recover from the backups.

• Firewall software
• Intrusion detection / prevention software
• Anti-virus software
• Anti-spyware software
• Anti-spam software